Dubai Car Rental Privacy Policy | Policy Exclusive to Caryaati | Caryaati

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Caryaati.com Privacy Policy

Last Updated: May 16, 2026

This Privacy Policy explains how Caryaati.com (the "Platform," "We," "Us," or "Our"), operated by Softseek Technology FZE, collects, uses, and discloses your information. It is designed to comply with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, the EU General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA/CPRA).

1. Data Collection and Categories

We collect the following types of information to deliver a seamless marketplace experience:

  • Identity Data: Full name, date of birth, and nationality.
  • Contact Data: Email address, mobile phone number, and physical address.
  • Documentation Data: Images of driving licenses, passports, and Emirates IDs (required for rental verification).
  • Technical Data: IP address, browser type, device identifiers, and geolocation (GPS) data.
  • AI Interaction Data: Transcripts of chatbot conversations and audio recordings from AI-powered calling agents.

2. AI and Automation Disclosure (Critical)

Caryaati.com uses advanced Artificial Intelligence (AI) to improve customer service and operational efficiency.

  • AI Chatbots and Virtual Assistants: Our AI systems process inquiries around the clock, collecting and analyzing your input to provide immediate support.
  • AI Calling Agents: You may interact with automated voice agents for booking confirmations or follow-ups. These calls are recorded and transcribed by AI for quality assurance and service improvement.
  • Automated Decision-Making: AI may verify documentation or estimate rental pricing based on marketplace demand. You may request a human review of any automated decision that significantly affects your ability to book a vehicle.

Disclaimer: AI Reliability and "Hallucinations"

While we strive for accuracy, our AI systems may occasionally generate incorrect or "hallucinated" information. AI-generated outputs are not legally binding contracts or official quotes. Final pricing and terms are determined solely by the written Rental Agreement provided at vehicle delivery. Caryaati.com is not liable for errors or omissions produced by automated AI systems.

3. Google Ads and Third-Party Advertising

We use personalized advertising to help you find the best vehicle deals.

  • Third-Party Vendors: We work with vendors, including Google, to display ads on websites across the internet. These vendors use cookies and device identifiers to serve ads based on your previous visits to Caryaati.com.
  • Enhanced Conversions and Hashing: To improve measurement, we use Google’s Enhanced Conversions (2026 protocol). This process hashes your personal data, such as your email address, using industry-standard SHA-256 encryption before sending it to Google. Your raw data is never exposed.
  • Opt-Out: You can opt out of Google’s use of cookies or device identifiers by visiting https://www.google.com/settings/ads.

4. Cookies and Tracking Technologies

We use "Necessary" cookies for site functionality and "Analytics/Advertising" cookies to understand user behavior. You can manage your preferences using our Cookie Consent Manager in the website footer.

5. Third-Party Data Sharing

Caryaati.com shares your data only when necessary:

  • Rental Suppliers: Your details are shared with the car rental provider (e.g., ABC Rent A Car) to facilitate your booking.
  • Regulatory Authorities: Data may be shared with the RTA (Road and Transport Authority), police for fine management and Salik tracking, or other government authorities who request these details.
  • Cloud Providers: We use secure servers in the UAE and internationally to store and process data.

6. User Rights and Data Portability

Under applicable global laws, you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Correction: Request correction of inaccurate information.
  • Right to Deletion: Request the "Right to be Forgotten," subject to UAE legal retention requirements for rental contracts.
  • AI Opt-Out: You may request to speak with a human agent if you prefer not to interact with our AI calling agents or chatbots.
  • Dashboard Access: Each user will have a personalized dashboard to check booking inquiries and review their data.

7. Data Security and Retention

We implement robust technical measures, including SSL encryption and firewalls, to protect your data. We retain personal data only as long as necessary to fulfill the rental agreement or comply with UAE law, typically 5 to 10 years for financial and legal records.

8. Children’s Privacy

Our services are intended for individuals aged 18 and older, or 21 and older for specific vehicle categories. We do not knowingly collect data from children.

9. International Data Transfers

When data is transferred outside the UAE, we ensure the recipient country provides an "Adequate Level of Protection" or that "Standard Contractual Clauses" are in place to safeguard your privacy.

10. Contact Information

For any privacy-related inquiries or to exercise your rights, please contact our Data Protection Officer (DPO):

    • Email: caryaati.info@gmail.com
    • Phone :+971 54 336 3900
    • Address: Softseek Technology FZE, Dubai Digital Park, Dubai Silicon Oasis, UAE.
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