When you pick up your car, you'll need:
1. Driver's License: Generally, the license needs to be held for at least 1 year (often 2 years) with no major endorsements. Any additional drivers also need to present their Full Driver's License.
If your driver's license is not in English (i.e. if it is in Greek, Russian or Chinese), you also need to bring an International Driving Permit along with your original license. For more information, please refer to Terms and Conditions at the time of booking.
2. Credit Card: A valid credit card in the name of the Main Driver and with sufficient funds must be presented at the rental desk in order to pre-authorize/charge the deposit.
3. Forms of ID: A valid photo ID (Passport or National ID), or any other forms of identification requested by the car rental company.
4. Printed Voucher: A printed version of your voucher must be presented when you pick up your car. Failure to present it may incur an additional charge.
IMPORTANT NOTE: You'll pay for any additional drivers and extra equipment when you arrive to pick up the car â€“ so it's worth bearing those costs in mind when thinking about your credit card. In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card or the credit card is not in the main driver's name, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.
You can book your car with us using most credit cards and a few debit cards. You will be informed about the payment methods that are accepted while you're booking.
It is strongly suggested to fulfil the payment with a credit card in the name of the lead driver. If your reservation is paid by someone other than the lead driver, you may need to supplement evidentiary material when the booking is reviewed for some security reasons. However, you don't have to use the same card to book your rental car on our website and pay the deposit at the counter desk.
IMPORTANT NOTE: When you pick up your car at the counter, a valid credit card in the name of the lead driver must be presented at the rental desk in order to pre-authorize/charge the deposit. The credit card(s) must be embossed and a PIN number may be required. In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card or the credit card is not in the lead driver's name, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.
Yes. You can book to pick your car up in one place and drop it off in another. You'll pay a 'one-way fee' for this. We will clearly state whether the one-way fee is included in the rental price or what additional cost may arise at the time of booking. Once you've picked your car up, please contact the car hire company directly if you want to drop it off somewhere else. You will find a phone number on the rental agreement you signed when you picked the car up.
The cars displayed online are just examples of the vehicles the customer may get, we can provide the exact make or model, or aspects such as the color of the car.
We can, however, guarantee the category of the car, seating capacity, transmission, and boot space. The model of vehicle the customer will receive will depend on availability in the rental supplier's fleet at the collection time. Moreover, you may set the priority of your desired category at the time of reservation in case selected car not available so we may provide you the car with your set priority
We confirm most bookings straight away, and almost all within 2-4 hours. If we haven't confirmed your booking within 2 hours, we will then contact you to explain why.
You can check the status of your booking after your booking has been confirmed at your 'Dash Board' or by checking your registered email.
If your reservation is on request, it may take 2-4 hours to confirm the availability of the requested vehicle with the car rental agent. If we haven't confirmed your booking within 2 hours, we will inform you by email soon.
Also, your money will only be blocked if the reservation is on request. So you won't be charged until the booking is confirmed.
Yes. You simply need to select ' Instant Confirmation' in the search filter. Then we will only display the vehicles which are instantly confirmed to you.
Most car hire companies will only rent to people who have held a full driving license for two years. A few will accept drivers who have held a full license for one year. You'll find the license requirements of each car in terms and conditions.
A Personal Accident Insurance (PAI) is an optional insurance and it pays the hospital fees if you or any passengers in the hire car are injured.
Personal Effects Protection (PEP) is an insurance covers the loss of the personal belongs of you and your family members who are travelling with you.
You can see any rules about mileage in each car's terms and conditions. Once you've booked a car, you can also see it in the confirmation email.
The fuel policy for your rental explains how you will pay for fuel for your hire car, and whether you need to fill the tank before you return the car. You can see each car's fuel policy clearly by its description. Most cars come with a 'Full to Full' fuel policy, which is the best value option. The tank will be full when you collect the car, and you will need to return it full.
Unfortunately, this is not possible as the car rental agents determine their fuel policy individually.
For optional charges that you select as part of your booking, you will be charged by the car hire companies when collecting your car.
If you wish to pick-up or return your car outside the normal rental desk office hours, the car rental agent may choose to charge an extra â€˜out-of-hours feeâ€™. We will clearly mention any additional charges at the time of booking.
Please note that each car rental agent has its own policy on additional charges which will be clearly stated in the rental conditions at the time of booking.
Yes, in most cases the car rental agent will charge an extra fee if you wish to return the vehicle at a different location. We will clearly state whether the one-way fee is included in the rental price or what additional cost may arise at the time of booking.
Yes. If you use any toll roads in your rental car, you are responsible for the cost, just as you would be when driving your own car.
To cancel your booking, go to 'Dash Board', enter your details and cancel your booking.
If the reserved vehicle is in a bad condition at pick-up, raise this issue with the car rental agent immediately and request an alternative. If the matter is not resolved, contact us so we can try and arrange a suitable substitute with the car rental agent.
We highly recommend that you thoroughly check the car for any imperfections at time of pick up and notify the car rental supplier of any issues immediately. If you notice that the reserved vehicle is damaged at pick-up, raise this issue with the car rental agent immediately and request an alternative. If the matter is not resolved, contact us so we can try and arrange a suitable substitute with the car rental agent. Any damages on the car might affect your excess if not addressed before the rental.
You will be provided with a rental receipt upon completion of your rental. If you need any additional information, you can contact the car rental company for a receipt.
Please email us at firstname.lastname@example.org with your booking details and we will respond shortly.